The Gordon’s hospitality courses will equip you with comprehensive skills and knowledge to pursue a career in various roles in the hospitality industry. Certificate II in Hospitality (Operations) provides students with the basic operational knowledge and practical skills to perform a range of food and beverage service activities in a supervised workplace. The course focuses on basic skills such as food and beverage service, working behind a bar and making espresso coffee. Certificate II in Hospitality (Operations) graduates will have the skills and knowledge to commence a career in food and beverage service in cafes, bistros, hotels, clubs and function houses.
There are no specific entry requirements for the Certificate II in Hospitality (Operations). You should be able to read and write documents and understand maths concepts equivalent to Year 10*. You are also required to attend an information session and your skills may be evaluated at this time. * If you cannot read and write documents and complete maths work to the level required you may be accepted to study the Certificate II in Hospitality (Operations), but you may be enrolled in additional subjects to help you build the skills needed to successfully complete the program.
Certificate II in Hospitality
Modules / Units of Competency
There are a number of Modules / Units of Competency that form the Certificate II in Hospitality . The Modules / Units of Competency and hours listed below are included in the current Gordon course structure and are subject to change.
Title Approx. Hours
Work with colleagues and customers 20
Work in a socially diverse environment 20
Follow, health, safety and security procedures 5
Follow workplace hygiene procedures 15
Develop and update hospitality industry knowledge 25
Clean and tidy bar areas 10
Operate a bar 30
Provide a link between kitchen and service areas 10
Provide food and beverage service 110
Provide responsible service of alcohol 10
Prepare and serve non-alcoholic beverages 15
Prepare and serve Espresso coffee 30
Plan skills development 20
Develop and update local knowledge 10
Process financial transactions 25
Communicate on the telephone 10
Receive and store stock 10
The Certificate II in Hospitality (Operations) is a full-time course delivered over 10 weeks. Students can expect approximately 30 hours of class attendance each week. Student intakes are generally each term, February, May and August.
Certificate II in Hospitality (Operations) applicants are admitted in date order of receipt of applications.
Links and options exist between various levels of study. Accredited pathways exist enabling students to move between courses within the Gordon and to other higher education institutions.
Certificate II in Hospitality
* Bar attendant
* Waiter or food and beverage attendant
* Cafe attendant
Certificate IV in Hospitality (Supervision)
Advanced Diploma of Hospitality Management
Recognition of Prior Learning
Recognition of prior learning (RPL) may be given for skills and knowledge gained through previous study or other relevant experience. F
Gordon Institute Support Services
The Gordon offers a range of support services to assist prospective students with course, career or fee advice. For enrolled students, the Gordon provides general education support, counselling and careers advisors, disability support services and an Indigenous Education Unit. The Gordon also offers an on-campus Student Residence for students living away from home. If you need assistance in any of these aspects please let a Gordon staff member know so that we can arrange assistance where appropriate.