Certificate II in Retail - Dandenong - Victoria - Chisholm Institute of TAFE Dandenong Campus - I1257

Courses Masters
Australia Australia
2 Certificate Retail, Customer Service Industry Dandenong
Search
Home>Certificate>Retail, Customer Service Industry>Dandenong>Certificate II in Retail - Dandenong - Victoria
Certificate II in Retail
Method: On Campus
Location:
Course Fee: By Request
Available at Dandenong, Frankston, Workplace
Sponsored Links
Loading...

Speak directly and without obligation to
Chisholm Institute of TAFE Dandenong Campus

Certificate II in Retail - Dandenong - Victoria

First name
Surname
E-mail
Phone Number
State
Mobile Phone
Comments / Questions
* Required fields

  I would like to receive free information by email or telephone.

An agent from Chisholm Institute of TAFE Dandenong Campus, will contact you shortly with more information.
Select this option if you accept the rules of use of Educaedu Business S.L. as well as their privacy of information
Please fill out each section correctly
Images of Chisholm Institute of TAFE Dandenong Campus:
Chisholm Institute of TAFE Dandenong Campus Australia
Chisholm Institute of TAFE Dandenong Campus Australia
PreviousPrevious
NextNext
Chisholm Institute of TAFE Dandenong Campus Australia
Photo Chisholm Institute of TAFE Dandenong Campus Australia
Share this page about Certificate of Retail, Customer Service Industry:
Certificate II in Retail - Dandenong - Victoria Certificate II in Retail - Dandenong - Victoria
Objectives:
This course is the standard entry level qualification for those wishing to develop the skills and knowledge to begin a career in the retail industry. The course includes 60 hours of practical placement.
Award:
Certificate II in Retail
Course Description:
Course Information
This course is the standard entry-level qualification for those wishing to develop the skills and
knowledge to begin a career in the retail industry. Likely duties for course graduates will include a range of activities and functions requiring basic retail operational knowledge, including interacting with customers, processing sales, merchandising, stock control, operating point of sale equipment and housekeeping. The course includes a component of work placement.

Campuses
Dandenong, Frankston, Workplace

Duration
Full-time: 17 weeks, day only (including 60 hours practical placement)

Entrance Requirements

No formal requirements. Basic English and numeracy skills needed. Minimum employment age.

Application Procedure
Apply direct to Chisholm Institute

Enrolment
February and July

Study Areas

Apply point of sale handling procedures
This unit covers the skills and knowledge required to operate point of sale equipment, apply
store policy and procedures to a range of transactions, interact with customers and package
or wrap an item for transportation

Interact with customers
This unit covers the skills and knowledge required to deliver service to customers. It entails
being able to communicate effectively with customers, respond to their complaints, receive
and process sales orders and identify special customer requirements

Organise and maintain work areas
This unit covers the skills and knowledge required to maintain and organise work areas in a
retail environment. It involves apply personal hygiene practices and the organised use of
equipment and chemicals to keep the workplace tidy, clean and safe

Communicate in the workplace
This unit covers the skills and knowledge required for effective communication with
customers and other staff in the workplace. It involves establishing contact with customers,
processing information, working in a team, maintaining personal presentation, following
routine instructions, and reading and interpreting retail documents

Operate retail technology
This unit covers the skills and knowledge and attitudes to operate of a variety of retail
equipment. It involves identifying the correct equipment required for a given task, maintaining
retail equipment, applying keyboard skills and operating data entry equipment

Work effectively in a retail environment
This unit covers the skills and knowledge required to work effectively in a retail environment.
It involves acting responsibly and in a non discriminatory manner, developing retail industry
knowledge, including industrial award or agreement relevant to the job role, maintaining
personal hygiene and presentation, and prioritising tasks

Perform stock control procedures
This unit covers the skills and knowledge required to handle stock in a retail environment. It
involves receiving and processing incoming goods, rotating stock and dispatching goods

Apply safe working practices
This unit encompasses the National Occupational Health and Safety Commission (NOHSC)
guidelines for occupational health and safety. It covers the skills and knowledge required to
maintain a safe work environment for staff, customers and others. It involves observing basic
safety and emergency procedures

Minimise theft
This unit covers the skills and knowledge required to minimise theft in a retail environment. It
involves applying routine store security, taking appropriate action to minimise theft and
maintaining security of cash, registers or terminals and keys

Elective units
Sell products and services
This unit covers the skills and knowledge required to sell products and services in a retail
environment. It involves the use of sales techniques and encompasses the key selling skills
from approaching the customer to closing the sale. It requires a basic level of product
knowledge

Merchandise products
This unit covers the skills and knowledge required to merchandise products within a retail
store. It involves the arrangement and presentation of merchandise, setting up and
maintaining displays and labelling and pricing stock

Balance point of sale terminal
This unit covers the skills and knowledge required to balance a register or terminal in a retail
environment. It involves clearing the register, counting money, calculating noncash
transactions and reconciling takings

Use business technology
This unit covers the skills and knowledge required to select, use, and maintain business
technology. This technology includes the effective use of computer software to organise
information and data

Shift materials safely using manual handling methods
This unit covers the skills and knowledge required to shift loads using manual handling
methods, including assessing the risks associated with relocating the load, planning the
relocation process and carrying out the relocation in accordance with the plan

Develop product knowledge
This unit covers the development of product knowledge as preparation for the sales process
Employment Opportunities

Further Education Opportunities
Certificate III in Retail
Certificate IV in Retail Management

Course Structure
To be awarded the Certificate students must have attended, completed and passed all units
including work placement.

Recognition of Prior learning (RPL)
Recognition of prior learning that acknowledges the skills and knowledge that students have
obtained through work or life experiences is available.

Credit Transfer
Students may be eligible for exemptions where previous training has earned a formal
qualification to equal the required unit.

Student Requirements
Basic stationery for personal use
Calculator - 4 function
Textbooks – Written by Mark Wrice ‘First Steps in a Retail Career’ Approx. $45.00

Application Procedure
Please complete an application form available from the course contact and return to the
address given. Make sure you specify which campus you wish to attend.
An information session of approximately 1 hour will be organised about 2 weeks before the
start date. Timetables will be available at this session.

You are visiting:
Other programs related to Certificate of Retail, Customer Service Industry: