The Certificate IV in Frontline Management and the Diploma of Management will equip you with comprehensive skills and knowledge to work at management level in organisations in many sectors of industry. The Certificate IV in Frontline Management covers self management, operational management, teams, risk and project management. At the Diploma level you will study continuous improvement, change and workplace learning, staff recruitment and performance and budgets and financial planning. On completion of the Certificate IV in Frontline Management and/or the Diploma of Management, graduates will have enhanced employment prospects in a broad range of industries. Graduates will be able to confidently commence careers as managers or supervisors. The courses are based at the Gordon’s City Campus, Fenwick St, Geelong and are delivered by the School of Business and Management. You will be eligible to receive the Certificate IV in Frontline Management or the Diploma of Management on successful completion of all required competencies.
You will need to complete a Direct Entry Application Form. You will be expected to have suitable language, literacy, numeracy and communication skills needed to undertake the Certificate IV in Frontline Management or the Diploma of Management. Attendance may be required at a course information session.
Certificate IV in Frontline Management
Modules / Units of Competency
There are a number of Modules / Units of Competency that form the Certificate IV in Frontline Management . The Modules / Units of Competency and hours listed below are included in the current Gordon course structure and are subject to change.
Title Approx. Hours
Show leadership in the workplace 50
Implement operational plan 40
Monitor a safe workplace 50
Promote team effectiveness 50
Coordinate implementation of customer service strategies 40
Develop work priorities 40
Establish effective workplace relationships 50
Identify risk and apply risk management processes 50
Manage projects 60
Analyse and present research information 40
The Certificate IV in Frontline Management and the Diploma of Management are studied part-time over one year. Classroom attendance is a maximum of eight hours (two nights) per week.
Student intakes are generally February and July.
If you are interested in studying the Certificate IV in Frontline Management or the Diploma of Management you must apply directly to the Gordon Institute.
You will need to complete a Direct Entry Application Form – this form is available from Course Information.
If applications exceed course places then applicants will be required to attend an information session or interview.
Preference will be given to applicants who are able to satisfactorily demonstrate an interest in the business services industry at the interview.
Links and options exist between various levels of study. Accredited pathways exist enabling students to move between courses within the Gordon and to other higher education institutions.
Certificate IV in Frontline Management
* Team leader
* Project manager
Diploma of Management
Recognition of Prior Learning
Recognition of prior learning (RPL) may be given for skills and knowledge gained through previous study or other relevant experience. For further information refer to the RPL brochure that can be found under Downloads & Forms.
Gordon Institute Support Services
The Gordon offers a range of support services to assist prospective students with course, career or fee advice. For enrolled students, the Gordon provides general education support, counselling and careers advisors, disability support services and an Indigenous Education Unit. The Gordon also offers an on-campus Student Residence for students living away from home. If you need assistance in any of these aspects please let a Gordon staff member know so that we can arrange assistance where appropriate.