Course description
This Conflict Resolution Course is ideal for those who require additional skills in resolving conflict or dealing with difficult people. Front line staff, managers and even in your personal life this course can help.
Duration: One Day: 9am - 4:30pm
Edward Deming, the father of quality management, has said that people can face almost
any problem except the problem of people. They can work long hours, face declining
business, even the loss of a job, but they can’t deal with the difficult people in their
lives. This course will help you identify some of the ways you may be contributing to
these problems and give you some strategies you can adopt, at work and in your
personal life.
Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what
will take place during the course. Students will also have an opportunity to identify their
personal learning objectives.
Reciprocal Relationships
This lecture will examine the idea that, in a relationship with another person, our
expectations are likely to be a self-fulfilling prophecy.
Dealing with Change
During this session, participants will examine change through a panel discussion and small group work.
The Agreement Frame
Anthony Robbins, and many other communicators, suggests we become skillful at using
what he calls The Agreement Frame. This session will explore this idea and practice
applying it.
The Ten Commandments of Change
Sam Deep and Lyle Sussman suggest there are ten commandments associated with
change. Participants will look at these commandments and see how they can be applied.
Preventing Problems
There are several key ways that we can prevent problems from occurring. These
methods will be examined in a lecture and in small group work.
Dealing with Problems
Participants will work in small groups to explore eight ways of dealing with problems.
Causes of Difficult Behavior
This lecture will look at the four fears that everyone has and how we can cope with
them.
The Five-Step Process
During this session, we will look at a five-step process that can help participants resolve
conflict.
Changing Yourself
Earlier we discussed how our attitudes and actions impact others. In this session, we will
take a deeper look at how negative attitudes can cause negative interactions, and what we can do to turn those attitudes around.
Why Don’t People Do What They Are Supposed To?
There are a million possible answers to this question, but we will discuss the ten most
common reasons.
Managing Anger
This session will share some techniques others have used to manage their anger.
Participants will be encouraged to share their own experiences and techniques.
De-Stress Options You Can Use Right Now!
To conclude the day, we will look at five techniques participants can use to unwind. We
will also share a list of coping thoughts.
Course Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an
action plan.
About the courses
The workshops are a fun & entertaining learning experience. We highlight skills throughout the course and provide practical information on solving current issues and situations. By applying the information personally to each of the participants we help provide real solutions for each individual.
The way we deliver
We discuss with participants what they would like to obtain from each course. This way the facilitator knows exactly what information will be useful to each individual. It also means each course is custom made to suit the individuals at the course and our participants can learn more at a quicker pace without covering material that may not be required. By learning from each other within the course the participants can take real skills back to the workplace.
This helps everyone make the most of the training. Here are some additional details on why many people choose a Paramount course.
Why Paramount courses are better courses
-Motivational and professional trainers
-Lunch and refreshments provided
-We combine entertainment with training
-Every course is custom designed to suit the participants
-We provide professional and useful manuals to keep as a reference
What can you expect?
-A fun and entertaining session
-Useful skills you can use straight away
-A friendly trainer with personal attention
-A certificate for each participant that attends
-Experienced help and assistance in the specialised training areas
