Courses Customer Service Australia, Courses Customer Service Victoria, Courses Customer Service Bairnsdale, Courses Customer Service Frankston, Courses Customer Service New South Wales, Courses Customer Service Sydney

Certificate III in Customer Contact This course develops higher level skills to work in a call centre. Study areas include telephony, call centre computing, customer service, information systems and telemarketing. A Call or Contact Centre is an organisational unit that acts as a focal...

Employment Services - Certificate IV This qualification is designed for people who provide a range of services aimed at locating, securing and maintaining suitable employment for clients. This role may involve limited supervisory responsibilities. Workers at this level are required to...

This one course will help teach participants how to: * Telephone techniques to stand out * Communication with verbal, vocal and visual * The customer service life cycle * How to WOW your customers * Body language tips to communicate better * Complaint...