Specific learning objectives include:
* Clarify the scope and nature of a supervisory position.
* Learn some ways to deal with the challenges of the role.
* Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
* Learn key techniques to help you plan and prioritize effectively.
* Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
* Develop strategies for motivating your team, giving feedback, and resolving conflict.
This Professional Supervisor Course is great for those looking to take the lead. Identify how to lead a team and communicate effectively to everyone.
Duration: One Day: 9am - 4:30pm
With a host of new challenges and responsibilities to tackle, new supervisors
need training like never before. Learning how to supervise new employees on a trial
and error basis can lead to discouragement. This three-day course will help you teach participants how to overcome many of the problems a new supervisor may encounter.
Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what
will take place during the course. Students will also have an opportunity to identify their
personal learning objectives.
Adjusting to Your Role
To begin, participants will learn some key strategies for new supervisors. Then, they will
discuss ways to ease the transition from employee to supervisor, and how to solve
A Supervisor’s Responsibilities
Next, participants will talk about their responsibilities to themselves, their employer,
and their employees.
During this session, participants will learn how to use the urgent-important matrix to
plan and prioritize. Participants will also be given a framework for planning.
This session will help participants set SMART goals.
To wrap up the first day, participants will look at different leadership models, including the Direction- Support model.
The Situational Leadership Model
During this session, participants will learn about Paul Hersey’s situational leadership model.
Next, participants will brainstorm ways to deal with four types of employee problems: excessive complaining, laziness, hostility, and overdependence.
This session will being looking at teamwork by exploring synergy: when the whole of the
team is more than the sum of the parts.
Next, participants will discuss why trust is so important in a team environment, and how
to build trust.
This session will educate participants about Tuckman and Jensen’s four stages of team
development, and how leaders can help teams at each stage.
During this session, participants will discuss what communication is, what can be a
barrier to communication, how to engage in active listening, and how to ask good
The Communication Process
This session will give participants a three-step model to use with employees who are
agitated in some way (for example, excited, frustrated, or angry).
Next, participants will talk about three approaches to motivation: the carrot, the whip,
and the plant.
During this session, participants will rate their company’s orientation and develop ideas
for improvement to bring back to their workplace.
This session will give participants some guidelines for effective training, whether they are the trainer or the trainee.
Giving feedback is one of the most important management tasks, yet many people find it a tricky area. This session will give participants some tools that they can use.
Next, participants will learn about the degrees of delegation and common pitfalls.
Dealing with Conflict
This session will give participants a six-step model to resolve conflict, and a separate
model to resolve problems. Then, concepts from the entire course will be practiced in a
To wrap up the course, participants will learn about various kinds of discipline and what
to do if they have to fire an employee.
At the end of the third day, students will have an opportunity to ask questions and fill
out an action plan.
About the courses
The workshops are a fun & entertaining learning experience. We highlight skills throughout the course and provide practical information on solving current issues and situations. By applying the information personally to each of the participants we help provide real solutions for each individual.
The way we deliver
We discuss with participants what they would like to obtain from each course. This way the facilitator knows exactly what information will be useful to each individual. It also means each course is custom made to suit the individuals at the course and our participants can learn more at a quicker pace without covering material that may not be required. By learning from each other within the course the participants can take real skills back to the workplace.
This helps everyone make the most of the training. Here are some additional details on why many people choose a Paramount course.
Why Paramount courses are better courses
-Motivational and professional trainers
-Lunch and refreshments provided
-We combine entertainment with training
-Every course is custom designed to suit the participants
-We provide professional and useful manuals to keep as a reference
What can you expect?
-A fun and entertaining session
-Useful skills you can use straight away
-A friendly trainer with personal attention
-A certificate for each participant that attends
-Experienced help and assistance in the specialised training areas