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Advanced Diploma of Hospitality Management

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  • Objectives
    The Gordon’s hospitality courses will equip you with comprehensive skills and knowledge to pursue a career in various roles in the hospitality industry. The Advanced Diploma of Hospitality Management incorporating Certificate IV in Hospitality (Supervision) provides students with skills and knowledge required to be a team leader or supervisor in all sectors of the hospitality industry. The course focuses on two main areas of hospitality operations – food and beverage service and supervision. Students who complete the first year of the Diploma will have satisfied the requirements for the Certificate IV in Hospitality (Supervision). Major areas of study in the first year include food and beverage service, wine evaluation, bar work, cookery, stock control and front office reception work. The second year of study has a focus on basic management including people management, financial management, resource management and function management. Career prospects for graduates of the Certificate IV in Hospitality (Supervision) include working as a team leader/supervisor in a wide range of hospitality operations. Advanced Diploma of Hospitality Management graduates can look forward to a breadth of employment opportunities including working as a food and beverage manager, a café or small restaurant owner or a motel owner/manager.
  • Entry requirements
    For non-Year 12 applicants, the Advanced Diploma of Hospitality Management incorporating Certificate IV in Hospitality (Supervision) requires you to be at least 18 years of age and to have been out of full-time study for at least 12 months. There are no minimum tertiary entrance requirements for current Year 12 applicants. You will be expected to have suitable language, literacy, numeracy and communication skills needed to undertake the course. All applicants must complete a Supplementary Application Form and attend an information session and interview.
  • Academic Title
    Advanced Diploma of Hospitality Management
  • Course description
    Modules / Units of Competency
    There are a number of Modules / Units of Competency that form the Advanced Diploma of Hospitality Management . The Modules / Units of Competency and hours listed below are included in the current Gordon course structure and are subject to change.
     
    Title     Approx. Hours

    Advanced Diploma of Hospitality Management (incorporating Certificate IV in Hospitality (Supervision)
    Year 1
    Work with colleagues and customers     20
    Work in a socially diverse environment     20
    Follow health, safety and security procedures     5
    Promote products and services to customers     45
    Deal with conflict situations     20
    Interpret financial information     60
    Communicate on the telephone     10
    Receive and store stock     10
    Control and order stock     25
    Follow workplace hygiene procedures     15
    Monitor work operations     30
    Implement workplace health, safety and security procedures     30
    Lead and manage people     60
    Coach others in job skills     20
    Develop and update hospitality industry knowledge     25
    Clean and tidy bar areas     10
    Operate a bar     30
    Provide a link between kitchen and service areas     10
    Provide food and beverage service     110
    Operate cellar systems     20
    Provide responsible service of alcohol     10
    Develop and update food and beverage knowledge     50
    Prepare and serve Espresso coffee     30
    Provide accommodation reception services     30
    Receive and process reservations     30
    Operate a computerised reservations system     120
    Operate a fast food outlet     36
    Present food     6
    Clean and maintain kitchen premises     10
    Use business technology     30
    Evaluate wines (standard)     40
    Make presentations     30
    Process financial transactions     25

    Year 2
    Establish and conduct business relationships     40
    Develop and implement operational plans     50
    Establish and maintain a safe and secure workplace     30
    Roster staff     30
    Monitor staff performance     50
    Recruit and select staff     60
    Manage workplace diversity     60
    Manage quality customer service     30
    Develop and manage marketing strategies     50
    Manage finances within a budget     30
    Prepare and monitor budgets     30
    Develop and update the legal knowledge required for business compliance     60
    Coach others in job skills     20
    Develop and update hospitality industry knowledge     25
    Manage financial operations     75
    Manage physical assets     40
    Develop and implement a business plan     40
    Prepare and serve cocktails     20
    Conduct a product tasting (standard)     40
    Organise in-house functions     40
    Prepare business documents     25
    Plan and manage meetings     20
     
    Duration
    The Advanced Diploma of Hospitality Management incorporating the Certificate IV in Hospitality (Supervision) is a full-time two year course. Students can expect approximately 30 hours of class attendance each week. Student intakes are generally in February.

    Selection Criteria
    If there are more applications than course vacancies for the Advanced Diploma of Hospitality Management incorporating Certificate IV in Hospitality (Supervision) then preference will be given to:

    - current Gordon Institute students who have completed Certificate II in Hospitality (Operations)

    - applicants who have successfully completed VET in Schools Hospitality

    - applicants who have successfully completed VCE

    - applicants who have relevant industry experience.

    Recognition of Prior Learning

    Recognition of prior learning (RPL) may be given for skills and knowledge gained through previous study or other relevant experience. For further information refer to the RPL brochure that can be found under Downloads & Forms.
     
    Gordon Institute Support Services

    The Gordon offers a range of support services to assist prospective students with course, career or fee advice. For enrolled students, the Gordon provides general education support, counselling and careers advisors, disability support services and an Indigenous Education Unit. The Gordon also offers an on-campus Student Residence for students living away from home. If you need assistance in any of these aspects please let a Gordon staff member know so that we can arrange assistance where appropriate.

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