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Certificate II in Retail

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  • Objectives
    This course is the standard entry level qualification for those wishing to develop the skills and knowledge to begin a career in the retail industry. The course includes 60 hours of practical placement.
  • Academic Title
    Certificate II in Retail
  • Course description
    Course Information
    This course is the standard entry-level qualification for those wishing to develop the skills and
    knowledge to begin a career in the retail industry. Likely duties for course graduates will include a range of activities and functions requiring basic retail operational knowledge, including interacting with customers, processing sales, merchandising, stock control, operating point of sale equipment and housekeeping. The course includes a component of work placement.

    Campuses
    Dandenong, Frankston, Workplace

    Duration
    Full-time: 17 weeks, day only (including 60 hours practical placement)

    Entrance Requirements

    No formal requirements. Basic English and numeracy skills needed. Minimum employment age.

    Application Procedure
    Apply direct to Chisholm Institute

    Enrolment
    February and July

    Study Areas

    Apply point of sale handling procedures
    This unit covers the skills and knowledge required to operate point of sale equipment, apply
    store policy and procedures to a range of transactions, interact with customers and package
    or wrap an item for transportation

    Interact with customers
    This unit covers the skills and knowledge required to deliver service to customers. It entails
    being able to communicate effectively with customers, respond to their complaints, receive
    and process sales orders and identify special customer requirements

    Organise and maintain work areas
    This unit covers the skills and knowledge required to maintain and organise work areas in a
    retail environment. It involves apply personal hygiene practices and the organised use of
    equipment and chemicals to keep the workplace tidy, clean and safe

    Communicate in the workplace
    This unit covers the skills and knowledge required for effective communication with
    customers and other staff in the workplace. It involves establishing contact with customers,
    processing information, working in a team, maintaining personal presentation, following
    routine instructions, and reading and interpreting retail documents

    Operate retail technology
    This unit covers the skills and knowledge and attitudes to operate of a variety of retail
    equipment. It involves identifying the correct equipment required for a given task, maintaining
    retail equipment, applying keyboard skills and operating data entry equipment

    Work effectively in a retail environment
    This unit covers the skills and knowledge required to work effectively in a retail environment.
    It involves acting responsibly and in a non discriminatory manner, developing retail industry
    knowledge, including industrial award or agreement relevant to the job role, maintaining
    personal hygiene and presentation, and prioritising tasks

    Perform stock control procedures
    This unit covers the skills and knowledge required to handle stock in a retail environment. It
    involves receiving and processing incoming goods, rotating stock and dispatching goods

    Apply safe working practices
    This unit encompasses the National Occupational Health and Safety Commission (NOHSC)
    guidelines for occupational health and safety. It covers the skills and knowledge required to
    maintain a safe work environment for staff, customers and others. It involves observing basic
    safety and emergency procedures

    Minimise theft
    This unit covers the skills and knowledge required to minimise theft in a retail environment. It
    involves applying routine store security, taking appropriate action to minimise theft and
    maintaining security of cash, registers or terminals and keys

    Elective units
    Sell products and services
    This unit covers the skills and knowledge required to sell products and services in a retail
    environment. It involves the use of sales techniques and encompasses the key selling skills
    from approaching the customer to closing the sale. It requires a basic level of product
    knowledge

    Merchandise products
    This unit covers the skills and knowledge required to merchandise products within a retail
    store. It involves the arrangement and presentation of merchandise, setting up and
    maintaining displays and labelling and pricing stock

    Balance point of sale terminal
    This unit covers the skills and knowledge required to balance a register or terminal in a retail
    environment. It involves clearing the register, counting money, calculating noncash
    transactions and reconciling takings

    Use business technology
    This unit covers the skills and knowledge required to select, use, and maintain business
    technology. This technology includes the effective use of computer software to organise
    information and data

    Shift materials safely using manual handling methods
    This unit covers the skills and knowledge required to shift loads using manual handling
    methods, including assessing the risks associated with relocating the load, planning the
    relocation process and carrying out the relocation in accordance with the plan

    Develop product knowledge
    This unit covers the development of product knowledge as preparation for the sales process
    Employment Opportunities

    Further Education Opportunities
    Certificate III in Retail
    Certificate IV in Retail Management

    Course Structure
    To be awarded the Certificate students must have attended, completed and passed all units
    including work placement.

    Recognition of Prior learning (RPL)
    Recognition of prior learning that acknowledges the skills and knowledge that students have
    obtained through work or life experiences is available.

    Credit Transfer
    Students may be eligible for exemptions where previous training has earned a formal
    qualification to equal the required unit.

    Student Requirements
    Basic stationery for personal use
    Calculator - 4 function
    Textbooks – Written by Mark Wrice ‘First Steps in a Retail Career’ Approx. $45.00

    Application Procedure
    Please complete an application form available from the course contact and return to the
    address given. Make sure you specify which campus you wish to attend.
    An information session of approximately 1 hour will be organised about 2 weeks before the
    start date. Timetables will be available at this session.

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