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Hospitality Certificate II (NRT) - Armidale Campus

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  • Objectives
    You will learn about the hospitality industry and will develop your customer service and communication skills, along with a wide range of skills relevant to food and beverage service, accommodation services or other hospitality services.
  • Entry requirements
    This course is for people employed as trainees in the hospitality industry or people who want to work at the operative level in a range of hospitality establishments including restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.
  • Academic Title
    Hospitality Certificate II (NRT) - Armidale Campus
  • Course description
    Group 1 CORE UNITS

    All module/units must be completed

    Modules/Units    Name    Hrs    National Module(s)
    SITHIND001A     Develop and update hospitality industry knowledge     20     
    SITXCOM001A     Work with colleagues and customers     20     
    SITXCOM002A     Work in a socially diverse environment     15     
    SITXOHS001A     Follow health, safety and security procedures     10     
    SITXOHS002A     Follow workplace hygiene procedures     20     


    Group 2 (Optional) FOOD AND BEVERAGE SPECIALISATION


    All subgroups must be completed

    At least 5 and no more than 7 module/units must be completed

    Subgroup 1 COMPULSORY UNIT & PREREQUISITES

    All module/units must be completed

    Modules/Units    Name    Hrs    National Module(s)

    SITHFAB003A     Serve food and beverage to customers     110     
    SITHFAB009A     Provide responsible service of alcohol     6     
    SITHFAB020A     Apply food and beverage skills in the workplace     40     


    Subgroup 2 SPECIALISATION UNITS


    At least 2 and no more than 4 module/units must be completed

    Modules/Units    Name    Hrs    National Module(s)

    SITHFAB001A     Clean and tidy bar areas     10     
    SITHFAB002A     Operate a bar     30     
    SITHFAB004A     Provide food and beverage service     80     
    SITHFAB005A     Provide table service of alcoholic beverages     50     
    SITHFAB006A     Operate cellar systems     20     
    SITHFAB007A     Complete retail liquor sales     10     
    SITHFAB008A     Provide room service     15     
    SITHFAB010A     Prepare and serve non alcoholic beverages     15     
    SITHFAB011A     Develop and update food and beverage knowledge     40     
    SITHFAB012A     Prepare and serve espresso coffee     30     


    Group 3 (Optional) ACCOMMODATION SERVICES SPECIALISATION

    All subgroups must be completed

    At least 5 and no more than 7 module/units must be completed

    Subgroup 1 COMPULSORY UNIT

    All module/units must be completed

    Modules/Units    Name    Hrs    National Module(s)

    SITHIND002A     Apply hospitality skills in the workplace     40     


    Subgroup 2 SPECIALISATION UNITS

    At least 4 and no more than 6 module/units must be completed

    Modules/Units    Name    Hrs    National Module(s)

    SIRXCCS001A     Apply point-of-sale handling procedures     20     
    SITHACS001A     Provide accommodation reception services     30     
    SITHACS003A     Provide porter services     20     
    SITHACS004A     Provide housekeeping services to guests     10     
    SITHACS005A     Prepare rooms for guests     25     
    SITHACS006A     Clean premises and equipment     45     
    SITHACS007A     Launder linen and guest clothes     20     
    SITTTSL007A     Receive and process reservations     30     
    SITTTSL010A     Control reservations or operations using a computerised system     120     
    SITXCCS001A     Provide visitor information     27     


    Group 4 (Optional) MULTI SKILLING

    Subgroup 1 must be completed and 1 of subgroups 3, 2 must be completed

    At least 5 and no more than 7 module/units must be completed

    Subgroup 1 COMPULSORY UNIT

    All module/units must be completed

    Modules/Units    Name    Hrs    National Module(s)

    SITHIND002A     Apply hospitality skills in the workplace     40     


    Subgroup 2 (Optional) TRAINING PACKAGE SUGGESTED UNITS


    At least 4 and no more than 6 module/units must be completed

    Modules/Units    Name    Hrs    National Module(s)
    PRSSO217A     Provide lost and found facility     6     
    SIRXCCS001A     Apply point-of-sale handling procedures     20     
    SITHACS001A     Provide accommodation reception services     30     
    SITHACS003A     Provide porter services     20     
    SITHACS004A     Provide housekeeping services to guests     10     
    SITHACS005A     Prepare rooms for guests     25     
    SITHACS006A     Clean premises and equipment     45     
    SITHACS007A     Launder linen and guest clothes     20     
    SITHFAB001A     Clean and tidy bar areas     10     
    SITHFAB002A     Operate a bar     30     
    SITHFAB003A     Serve food and beverage to customers     110     
    SITHFAB004A     Provide food and beverage service     80     
    SITHFAB005A     Provide table service of alcoholic beverages     50     
    SITHFAB006A     Operate cellar systems     20     
    SITHFAB007A     Complete retail liquor sales     10     
    SITHFAB008A     Provide room service     15     
    SITHFAB009A     Provide responsible service of alcohol     6     
    SITHFAB010A     Prepare and serve non alcoholic beverages     15     
    SITHFAB011A     Develop and update food and beverage knowledge     40     
    SITHFAB012A     Prepare and serve espresso coffee     30     
    SITHGAM001A     Attend gaming machines     21     
    SITHGAM006A     Provide responsible gambling services     6     
    SITTIND001A     Develop and update tourism industry knowledge     30     
    SITTTSL007A     Receive and process reservations     30     
    SITTTSL010A     Control reservations or operations using a computerised system     120     
    SITXADM001A     Perform office procedures     20     
    SITXCCS001A     Provide visitor information     27     
    SITXCCS002A     Provide quality customer service     60     
    SITXCCS004A     Provide club reception services     20     
    SITXFIN001A     Process financial transactions     15     
    SITXFIN002A     Maintain financial records     40     
    SITXFSA003A     Transport and store food in a safe and hygienic manner     20     
    SITXINV001A     Receive and store stock     10     


    Subgroup 3 (Optional) COMMERCIAL COOKERY AND CATERING ELECTIVES

    No more than 2 module/units may be completed

    Modules/Units    Name    Hrs    National Module(s)
    SITHCCC001A     Organise and prepare food     25     
    SITHCCC002A     Present food     5     
    SITHCCC003A     Receive and store kitchen supplies     6     
    SITHCCC004A     Clean and maintain kitchen premises     6     
    SITHCCC006A     Prepare appetisers and salads     25     
    SITHCCC007A     Prepare sandwiches     6     
    SITHCCC030A     Package prepared foodstuffs     20     
    SITHCCC031A     Operate a fast food outlet     60     


    Group 5 (Optional) LANGUAGE UNITS (NOT COMPULSORY)


    No more than 1 module/unit may be completed

    Modules/Units    Name    Hrs    National Module(s)
    SITXLAN102A     Conduct basic workplace oral communication in a language other than English (Indonesian)     18     
    SITXLAN103A     Conduct basic workplace oral communication in a language other than English (Cantonese)     18     
    SITXLAN112A     Conduct basic workplace oral communication in a language other than English (Japanese)     18     
    SITXLAN113A     Conduct basic workplace oral communication in a language other than English (Korean)     18     
    SITXLAN115A     Conduct basic workplace oral communication in a language other than English (Mandarin)     18     
    SITXLAN202A     Conduct routine workplace oral communication in a language other than English (Indonesian)     18     
    SITXLAN203A     Conduct routine workplace oral communication in a language other than English (Cantonese)     18     
    SITXLAN212A     Conduct routine workplace oral communication in a language other than English (Japanese)     18     
    SITXLAN213A     Conduct routine workplace oral communication in a language other than English (Korean)     18     
    SITXLAN215A     Conduct routine workplace oral communication in a language other than English (Mandarin)     18     


    Group 6 SUGGESTED UNITS AND OTHER TRAINING PACKAGE UNITS


    You may choose electives from this group

    Subgroup 1 TRAINING PACKAGE SUGGESTED UNITS

    You may choose electives from this group

    Modules/Units    Name    Hrs    National Module(s)
    PRSSO217A     Provide lost and found facility     6     
    SIRXCCS001A     Apply point-of-sale handling procedures     20     
    SITHACS001A     Provide accommodation reception services     30     
    SITHACS003A     Provide porter services     20     
    SITHACS004A     Provide housekeeping services to guests     10     
    SITHACS005A     Prepare rooms for guests     25     
    SITHACS006A     Clean premises and equipment     45     
    SITHACS007A     Launder linen and guest clothes     20     
    SITHCCC001A     Organise and prepare food     25     
    SITHCCC002A     Present food     5     
    SITHCCC003A     Receive and store kitchen supplies     6     
    SITHCCC004A     Clean and maintain kitchen premises     6     
    SITHCCC006A     Prepare appetisers and salads     25     
    SITHCCC007A     Prepare sandwiches     6     
    SITHCCC030A     Package prepared foodstuffs     20     
    SITHCCC031A     Operate a fast food outlet     60     
    SITHFAB001A     Clean and tidy bar areas     10     
    SITHFAB002A     Operate a bar     30     
    SITHFAB003A     Serve food and beverage to customers     110     
    SITHFAB004A     Provide food and beverage service     80     
    SITHFAB005A     Provide table service of alcoholic beverages     50     
    SITHFAB006A     Operate cellar systems     20     
    SITHFAB007A     Complete retail liquor sales     10     
    SITHFAB008A     Provide room service     15     
    SITHFAB009A     Provide responsible service of alcohol     6     
    SITHFAB010A     Prepare and serve non alcoholic beverages     15     
    SITHFAB011A     Develop and update food and beverage knowledge     40     
    SITHFAB012A     Prepare and serve espresso coffee     30     
    SITHGAM001A     Attend gaming machines     21     
    SITHGAM006A     Provide responsible gambling services     6     
    SITTIND001A     Develop and update tourism industry knowledge     30     
    SITTTSL007A     Receive and process reservations     30     
    SITTTSL010A     Control reservations or operations using a computerised system     120     
    SITXADM001A     Perform office procedures     20     
    SITXCCS001A     Provide visitor information     27     
    SITXCCS002A     Provide quality customer service     60     
    SITXCCS004A     Provide club reception services     20     
    SITXFIN001A     Process financial transactions     15     
    SITXFIN002A     Maintain financial records     40     
    SITXFSA003A     Transport and store food in a safe and hygienic manner     20     
    SITXINV001A     Receive and store stock     10     


    Subgroup 2 OTHER TRAINING PACKAGE ELECTIVE UNITS


    You may choose electives from this group

    Modules/Units    Name    Hrs    National Module(s)

    HLTFS205B     Perform kitchenware washing     10     
    SIRXSLS002A     Advise on products and services     20     
    SITHCCC031A     Operate a fast food outlet     60     
    SITHFAB015A     Prepare and serve cocktails     20     
    SITXCOM004A     Communicate on the telephone     5     
    SITXENV001A     Participate in environmentally sustainable work practices     25     
    SITXFSA001A     Implement food safety procedures     20     


    Group 7 ENRICHMENT

    You may choose modules/units from this group but they do not count towards

    course completion

    Modules/Units    Name    Hrs    National Module(s)
    9540AN     Hospitality work placement (TVET)     14     
    9540AP     Hospitality work placement (TVET)     35     
    9540AQ     Hospitality work placement (TVET)     70     


     

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