ObjectivesThis course provides you with the skills and knowledge required to effectively work in a retail environment. It has been designed to develop the skills and knowledge in the areas of merchandising, display and advanced selling techniques. The qualification also provides you with the ability to minimise theft and ensure store security. There is a strong focus on customer service and developing your communication skills to equip you face all challenges with in the retail sector.
Entry requirementsAll students will be interviewed to confirm their acceptance into this course
Academic titleCertificate III in Retail Operations
Course descriptionKey Study Areas
Key study areas include:
* Stock handling and monitoring
* Merchandising
* Safety and security
* Customer service
* Marketing
* Product knowledge
* Window display
* Advanced Selling
Where • Bendigo (City Campus)
Duration Options
This course is delivered over a semester in BRIT's newly built Retail Training Room.
You may also complete this course through Off Campus or via a traineeship.
Selection Process • Individual Interview
Employment Opportunities
On successfully completing this course you will be eligible for employment as a retail specialist/operator in a range of businesses, from specialist boutiques through to large chain stores. Employment opportunities are considered high in this region.
Further Study Options
Certificate IV in Business (Marketing).
Certificate IV in Business (Front line Management)
Certificate IV in Business Management
Diploma of Business Management
Assessment
You will be assessed as part of this course.
Recognition of Prior Learning
Recognition of your current qualifications and prior learning: BRIT has processes to give you credit for relevant units from your prior study, and to assess your prior learning against units in a course.
Other programs related to retail, customer service industry