Key Study Areas
Key areas covered:
* Database management
* Helpdesk support
* Client support
* Project management
* Technical documentation
Where • Bendigo (City Campus)
The course is delivered full time in the classroom (approximately 720 hours in total).
Selection Process • Individual Interview
On successfully completing this course you will be eligible for employment in database management and help desk roles or within large organisations as an IT support officer. Other potential IT support roles include: computer technician, database administrator, helpdesk specialist, systems administrator, technical support, etc.
Further Study Options
On completing this Certificate IV you may apply for enrolment in the Diploma of Information Technology, or go on to degree level courses at university.
You will be assessed as part of this course.
Typical Course Content (exact details may be obtained from the teaching centre)
BSBCMN304A Contribute To Personal Skill Development And Learning
ICAA4041A Determine And Confirm Client Business Expectations And Needs
ICAB4170A Build A Database
ICAB4225A Automate Processes
ICAD4043A Develop And Present A Feasibility Report
ICAD4217A Create Technical Documentation
ICAS4022A Determine And Action Client Computing Problems
ICAS4023A Provide One-to-one Instruction
ICAS4033A Assist With Policy Development For Client Support Procedures
ICAS4106A Action And Complete Change Requests
ICAS4109A Evaluate System Status
ICAS4113A Identify And Resolve Common Database Performance Problems
ICAS4114A Implement Maintenance Procedures
ICAS4134A Provide First-level Remote Help Desk Support
ICAT4221A Locate Equipment, System And Software Faults
ICAW4027A Relate To Clients On A Business Level
ICAW4214A Maintain Ethical Conduct
ICTCC121A Use enterprise information systems
PSPPM402B Manage Simple Projects
ICAD3218A Create User Documentation
ICAI4029A Install Network Hardware To A Network
ICAS4127A Support System Sofware
Recognition of Prior Learning
Recognition of your current qualifications and prior learning: BRIT has processes to give you credit for relevant units from your prior study, and to assess your prior learning against units in a course.