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Certificate IV in Information Technology (Support)

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Comments about Certificate IV in Information Technology (Support) - On Campus - Bendigo - Victoria

  • Objectives
    This course is suitable for school leavers looking for advanced IT skills, or students who have completed Certificate II or III in IT.
  • Entry requirements
    VCE or mature age entry. Intermediate level IT knowledge and skills are required. (Certificate II or III in IT are suitable for those not yet at intermediate level.) Other Entry Requirements Students will be selected based upon their previous education results and/or job experience.
  • Academic Title
    Certificate IV in Information Technology (Support)
  • Course description
    Key Study Areas      

    Key areas covered:

        * Database management
        * Helpdesk support
        * Client support
        * Project management
        * Technical documentation

     
    Where     • Bendigo (City Campus)

    Duration Options

    The course is delivered full time in the classroom (approximately 720 hours in total).

    Selection Process     • Individual Interview

    Employment Opportunities     

    On successfully completing this course you will be eligible for employment in database management and help desk roles or within large organisations as an IT support officer. Other potential IT support roles include: computer technician, database administrator, helpdesk specialist, systems administrator, technical support, etc.

    Further Study Options     

    On completing this Certificate IV you may apply for enrolment in the Diploma of Information Technology, or go on to degree level courses at university.

    Assessment    

    You will be assessed as part of this course.

    Typical Course Content     (exact details may be obtained from the teaching centre)
    BSBCMN304A     Contribute To Personal Skill Development And Learning
    ICAA4041A         Determine And Confirm Client Business Expectations And Needs
    ICAB4170A         Build A Database
    ICAB4225A         Automate Processes
    ICAD4043A         Develop And Present A Feasibility Report
    ICAD4217A         Create Technical Documentation
    ICAS4022A         Determine And Action Client Computing Problems
    ICAS4023A         Provide One-to-one Instruction
    ICAS4033A         Assist With Policy Development For Client Support Procedures
    ICAS4106A         Action And Complete Change Requests
    ICAS4109A         Evaluate System Status
    ICAS4113A         Identify And Resolve Common Database Performance Problems
    ICAS4114A         Implement Maintenance Procedures
    ICAS4134A         Provide First-level Remote Help Desk Support
    ICAT4221A          Locate Equipment, System And Software Faults
    ICAW4027A        Relate To Clients On A Business Level
    ICAW4214A        Maintain Ethical Conduct
    ICTCC121A         Use enterprise information systems
    PSPPM402B        Manage Simple Projects
    ICAD3218A         Create User Documentation
    ICAI4029A          Install Network Hardware To A Network
    ICAS4127A         Support System Sofware

    Recognition of Prior Learning    

    Recognition of your current qualifications and prior learning: BRIT has processes to give you credit for relevant units from your prior study, and to assess your prior learning against units in a course.

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