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Conflict Resolution Course

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Comments about Conflict Resolution Course - On Campus - Sydney - New South Wales

  • Objectives
    During this one-day course, participants will learn:

    * How their attitudes and actions impact others
    * New and effective techniques for dealing with difficult people
    * Coping strategies for dealing with difficult people and difficult situations
    * How to identify times when they have the right to walk away from a difficult situation
    * Techniques for managing and dealing with anger
  • Course description
    This Conflict Resolution Course is ideal for those who require additional skills in resolving conflict or dealing with difficult people. Front line staff, managers and even in your personal life this course can help.

    Duration: One Day: 9am - 4:30pm

    Edward Deming, the father of quality management, has said that people can face almost
    any problem except the problem of people. They can work long hours, face declining
    business, even the loss of a job, but they can’t deal with the difficult people in their
    lives. This course will help you identify some of the ways you may be contributing to
    these problems and give you some strategies you can adopt, at work and in your
    personal life.

    Introduction and Course Overview

    You will spend the first part of the day getting to know participants and discussing what
    will take place during the course. Students will also have an opportunity to identify their
    personal learning objectives.

    Reciprocal Relationships

    This lecture will examine the idea that, in a relationship with another person, our
    expectations are likely to be a self-fulfilling prophecy.

    Dealing with Change
    During this session, participants will examine change through a panel discussion and small group work.

    The Agreement Frame

    Anthony Robbins, and many other communicators, suggests we become skillful at using
    what he calls The Agreement Frame. This session will explore this idea and practice
    applying it.

    The Ten Commandments of Change

    Sam Deep and Lyle Sussman suggest there are ten commandments associated with
    change. Participants will look at these commandments and see how they can be applied.

    Preventing Problems

    There are several key ways that we can prevent problems from occurring. These
    methods will be examined in a lecture and in small group work.

    Dealing with Problems

    Participants will work in small groups to explore eight ways of dealing with problems.

    Causes of Difficult Behavior

    This lecture will look at the four fears that everyone has and how we can cope with
    them.

    The Five-Step Process
    During this session, we will look at a five-step process that can help participants resolve
    conflict.

    Changing Yourself
    Earlier we discussed how our attitudes and actions impact others. In this session, we will
    take a deeper look at how negative attitudes can cause negative interactions, and what we can do to turn those attitudes around.

    Why Don’t People Do What They Are Supposed To?
    There are a million possible answers to this question, but we will discuss the ten most
    common reasons.

    Managing Anger
    This session will share some techniques others have used to manage their anger.
    Participants will be encouraged to share their own experiences and techniques.

    De-Stress Options You Can Use Right Now!
    To conclude the day, we will look at five techniques participants can use to unwind. We
    will also share a list of coping thoughts.

    Course Wrap-Up
    At the end of the day, students will have an opportunity to ask questions and fill out an
    action plan.

    About the courses

    The workshops are a fun & entertaining learning experience. We highlight skills throughout the course and provide practical information on solving current issues and situations. By applying the information personally to each of the participants we help provide real solutions for each individual.

    The way we deliver

    We discuss with participants what they would like to obtain from each course. This way the facilitator knows exactly what information will be useful to each individual. It also means each course is custom made to suit the individuals at the course and our participants can learn more at a quicker pace without covering material that may not be required. By learning from each other within the course the participants can take real skills back to the workplace.

    This helps everyone make the most of the training. Here are some additional details on why many people choose a Paramount course.
    Why Paramount courses are better courses
         -Motivational and professional trainers
         -Lunch and refreshments provided
         -We combine entertainment with training
         -Every course is custom designed to suit the participants
         -We provide professional and useful manuals to keep as a reference

    What can you expect?
         -A fun and entertaining session
        -Useful skills you can use straight away
        -A friendly trainer with personal attention
        -A certificate for each participant that attends
        -Experienced help and assistance in the specialised training areas

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