Category:
Business
Study mode:
On Campus
This one course will help teach participants how to:
* Use self talk to increase ability and confidence
* Learn about body language and how it contributes to emotion
* Learn some tricks and tips on improving likeability
* Present confidently...
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Category:
Business
Study mode:
On Campus
This one course will help teach participants how to:
* Increase awareness of problem solving steps and problem solving tools.
* Distinguish root causes from symptoms to identify the right solution for the right problem.
* Improve problem solving...
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Category:
Business
Study mode:
On Campus
During this course, participants will:
* Enhance the ability to speak one-on-one with others.
* Begin to feel more confident speaking socially or small groups such as meetings.
* Practice developing these skills in a safe and supportive setting....
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Category:
Business
Study mode:
On Campus
Specific learning objectives include:
* Better organize yourself and your workspace for peak efficiency.
* Understand the importance of, and the most useful techniques for, setting and achieving goals.
* Identify the right things to be doing...
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Category:
Business Administration
Study mode:
On Campus
This one course will help teach participants how to:
* Understand the importance of professional presence on the job.
* Learn how to self-manage to become more effective and efficient.
* Improve their communications skills, including listening,...
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Category:
Business Administration
Study mode:
On Campus
Specific objectives include:
* Recognise the importance of minute-taking.
* Develop key minute-taking skills, including listening skills, critical thinking, and organization.
* Be able to remedy many of the complaints that beset minute-takers....
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Category:
Business Management (others)
Study mode:
On Campus
Specific learning objectives include:
* Clarify the scope and nature of a supervisory position.
* Learn some ways to deal with the challenges of the role.
* Recognize the responsibilities you have as a supervisor, to yourself, your team, and...
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Category:
Call Handling
Study mode:
On Campus
Specific learning objectives include:
* Learning ways to build trust and respect.
* Learning how to warm up your sales approach to reduce your fear of cold calling.
* Identify ways to make a positive first impression.
* Identify strategies...
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Category:
Customer Service
Study mode:
On Campus
This one course will help teach participants how to:
* Telephone techniques to stand out
* Communication with verbal, vocal and visual
* The customer service life cycle
* How to WOW your customers
* Body language tips to communicate...
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Category:
Human Resource Management
Study mode:
On Campus
This one day course will help you teach participants how to:
* Understand what workplace violence and harassment is
* Understand the benefits of harassment training
* Act if they are harassed or accused of harassment
* Understand the complaint...
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Category:
Professional Writing
Study mode:
On Campus
This one-day course will help you teach participants how to:
* Identify their writing challenges
* Make their writing clear, concise, and correct
* Improve sentence construction and paragraph development
* Identify ways to make their writing...
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Category:
Professional Writing
Study mode:
On Campus
Course objectives include:
* Learn the value of good written communications.
* Develop paragraphs that introduce, connect, develop, and conclude some part of an idea.
* Prepare reports and proposals that inform, persuade, and provide information....
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Category:
Psychology - All
Study mode:
On Campus
This one-day workshop will help teach participants how to:
* Recognize how anger affects your body, your mind, and your behavior
* Use the five-step method to break old patterns and replace them with a model for assertive anger
* Control their...
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Category:
Psychology - All
Study mode:
On Campus
This one-day course will help you teach participants how to:
* Grow in the conviction that they are competent and worthy of happiness
* Make a positive first impression
* Turn negative thoughts into positive thoughts
* Make requests so that...
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Category:
Psychology - All
Study mode:
On Campus
During this one-day course, participants will learn:
* How their attitudes and actions impact others
* New and effective techniques for dealing with difficult people
* Coping strategies for dealing with difficult people and difficult situations...
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Category:
Sales and Marketing
Study mode:
On Campus
This one course will help teach participants how to:
* Buying signals- Increase your observation skills
* Body Language- Learn how to use to sell effectively
* Negotiation Skill- Soft vs. Hard Negotiation
* The Sales Roles- What are they?...
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Category:
Secretary - Administrative Executive
Study mode:
On Campus
This one day course will help teach participants how to:
* Greeting/building rapport within seconds
* How to screen calls correctly
* Answering machine methods
* Receiving and making calls
* Professional telephone skills
* Complaint...
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Category:
Strategic Leadership
Study mode:
On Campus
This one course will help teach participants how to:
* Master Peter Senge’s five disciplines
* Add Kouzes and Posner’s five practices to their life
* Build trust with their employees
* Develop key management skills, including change management,...
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Category:
Strategic Leadership
Study mode:
On Campus
This one-day workshop will help you teach participants how to:
* Use coaching to develop their team
* Develop the coaching skills that help improve individual performance
* Demonstrate the behaviors and practices of an effective coach
*...
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Category:
Warehouse Management
Study mode:
On Campus
By the end of this course, participants will be able to:
* Understand terms that are frequently used in warehouse management
* Identify the goals and objectives of inventory management, and measure their process against these goals
* Calculate...
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