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Administration Skills Course

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Comments about Administration Skills Course - On Campus - Sydney - New South Wales

  • Objectives
    This one course will help teach participants how to:

    * Understand the importance of professional presence on the job.
    * Learn how to self-manage to become more effective and efficient.
    * Improve their communications skills, including listening, questioning, and being more assertive.
    * Increase their effectiveness in recognizing and managing conflict, and dealing with difficult people.
    * Increase ability, performance and attitude
  • Course description
    This Administration Skills Course is designed to help the Admin Assistant and others in various roles of Administration.

    Introduction and Course Overview
    You will spend the first part of the day getting to know participants and discussing what
    will take place during the course. Students will also have an opportunity to identify their
    personal learning objectives.

    Personal Best, Professional Best
    To begin, participants will discuss what affects a first impression and how they can improve the impression they give to others.

    Putting Others at Ease
    One part of making a good impression is to get so comfortable with who you are that you can forget about you and concentrate on the other person. During this session, participants will explore ways to do this.

    Distorted Thinking
    Participants will explore types of distorted thinking through a case study and large group discussion.

    The Steps to Feeling Good
    This session will give participants a three-step process to turn negative thinking or
    emotions around.

    Assertiveness
    Assertiveness is a word we tend to use without really understanding what it means. This session will get participants thinking about what assertiveness is, using a lecturette, quiz, and group discussion.

    Improving Your Assertiveness

    Next, participants will explore how they can become more assertive in difficult
    situations.

    Communication Skills
    Participants will discuss different forms of communication and barriers to each.

    Asking and Listening
    During this session, participants will learn about two key elements to verbal
    communication: asking questions and listening.

    Non-Verbal Messages
    Next, participants will explore various types of non-verbal communication and their
    possible interpretations.

    Writing Skills
    This session will look at how to improve written communications, including using the
    four C’s, editing, and proofreading.

    Getting Ahead

    Two main components of getting ahead in the workplace are identifying what you want and helping others to get what they want. This session will look at both of those concepts.

    Duration: One Day: 9am - 4:30pm

    About the courses


    The workshops are a fun & entertaining learning experience. We highlight skills throughout the course and provide practical information on solving current issues and situations. By applying the information personally to each of the participants we help provide real solutions for each individual.

    The way we deliver

    We discuss with participants what they would like to obtain from each course. This way the facilitator knows exactly what information will be useful to each individual. It also means each course is custom made to suit the individuals at the course and our participants can learn more at a quicker pace without covering material that may not be required. By learning from each other within the course the participants can take real skills back to the workplace.

    This helps everyone make the most of the training. Here are some additional details on why many people choose a Paramount course.

    Why Paramount courses are better courses
         -Motivational and professional trainers
        - Lunch and refreshments provided
         -We combine entertainment with training
         -Every course is custom designed to suit the participants
         -We provide professional and useful manuals to keep as a reference

    What can you expect?
         -A fun and entertaining session
        -Useful skills you can use straight away
        -A friendly trainer with personal attention
        -A certificate for each participant that attends
        -Experienced help and assistance in the specialised training areas


       

     

     

     

     

     


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