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Telemarketing Course - Telephone as a Sales Tool

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Comments about Telemarketing Course - Telephone as a Sales Tool - On Campus - Sydney - New South Wales

  • Objectives
    Specific learning objectives include:

    * Learning ways to build trust and respect.
    * Learning how to warm up your sales approach to reduce your fear of cold calling.
    * Identify ways to make a positive first impression.
    * Identify strategies that help you speak to the decision-maker.
    * Create a script to maximize your efficiency on the phone.
    * Learn what to say to create interest, handle objections, and close the sale.
  • Course description
    This Telemarketing Course can help those who use the telephone as a major component within their role. Learn how to create rapport within seconds, How to close down conversations effectively when required and also how to create a YES client.

    Duration: One Day: 9am - 4:30pm

    Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. This course will also talk about how to hone your communication skills, your ability to persuade, and your ability to personalize each sales call.

    This one-day course will show participants how the telephone can supplement,
    enhance, and sometimes replace other means of marketing and selling, and how this
    personal approach can dramatically increase anyone’s sales success.

    Introduction and Course Overview
    You will spend the first part of the day getting to know participants and discussing what
    will take place during the course. Students will also have an opportunity to identify their
    personal learning objectives.

    Change Your Skills, Change Your Income

    To start the day, participants will discuss some words of wisdom from Earl Nightingale.
    Separating Your Company from the Competition
    This session will explore what the status quo means for participants and for their
    customers.

    Building Trust and Respect

    Next, participants will discuss ways to build trust and respect.

    The Johari Window
    This session will continue the discussion on trust and respect using the Johari window.

    The Importance of Good Communication Skills
    During this session, participants will develop their listening and questioning skills.

    Developing Your Script
    Now that participants have some fundamental tools, they will develop a script that can be used for any sales call.

    Pre-Call Planning
    We do not believe in a canned call, but we do believe in a planned call. This session will explain the difference between those types.

    Phone Tag and Call Backs

    Next, participants will discuss some ways to make the most of voice mail.

    Following Up
    During this session, participants will identify ways to avoid missed opportunities by
    tracking their calls and following up.

    Closing the Sale
    This final session will give participants some ways to ask for and close the sale.

    Course Wrap-Up
    At the end of the day, students will have an opportunity to ask questions and fill out an
    action plan.
    How You Will Benefit:
    -Ways to build trust and respect.
    -How to warm up your sales approach to reduce your fear of cold calling.
    -Ways to make a positive first impression.
    -Strategies that help you speak to the decision-maker.
    -Create a script to maximize your efficiency on the phone.
    -Learn what to say to create interest, handle objections, and close the sale.

    About the courses

    The workshops are a fun & entertaining learning experience. We highlight skills throughout the course and provide practical information on solving current issues and situations. By applying the information personally to each of the participants we help provide real solutions for each individual.

    The way we deliver

    We discuss with participants what they would like to obtain from each course. This way the facilitator knows exactly what information will be useful to each individual. It also means each course is custom made to suit the individuals at the course and our participants can learn more at a quicker pace without covering material that may not be required. By learning from each other within the course the participants can take real skills back to the workplace.

    This helps everyone make the most of the training. Here are some additional details on why many people choose a Paramount course.

    Why Paramount courses are better courses
         -Motivational and professional trainers
         -Lunch and refreshments provided
         -We combine entertainment with training
         -Every course is custom designed to suit the participants
         -We provide professional and useful manuals to keep as a reference

    What can you expect?
         -A fun and entertaining session
        -Useful skills you can use straight away
        -A friendly trainer with personal attention
        -A certificate for each participant that attends
        -Experienced help and assistance in the specialised training areas

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