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Professional Supervisor Course

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  • Objectives
    Specific learning objectives include:

    * Clarify the scope and nature of a supervisory position.
    * Learn some ways to deal with the challenges of the role.
    * Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
    * Learn key techniques to help you plan and prioritize effectively.
    * Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
    * Develop strategies for motivating your team, giving feedback, and resolving conflict.
  • Course description
    This Professional Supervisor Course is great for those looking to take the lead. Identify how to lead a team and communicate effectively to everyone.

    Duration: One Day: 9am - 4:30pm

    With a host of new challenges and responsibilities to tackle, new supervisors
    need training like never before. Learning how to supervise new employees on a trial
    and error basis can lead to discouragement. This three-day course will help you teach participants how to overcome many of the problems a new supervisor may encounter.

    Introduction and Course Overview
    You will spend the first part of the day getting to know participants and discussing what
    will take place during the course. Students will also have an opportunity to identify their
    personal learning objectives.

    Adjusting to Your Role
    To begin, participants will learn some key strategies for new supervisors. Then, they will
    discuss ways to ease the transition from employee to supervisor, and how to solve
    common problems.

    A Supervisor’s Responsibilities
    Next, participants will talk about their responsibilities to themselves, their employer,
    and their employees.

    Making Plans
    During this session, participants will learn how to use the urgent-important matrix to
    plan and prioritize. Participants will also be given a framework for planning.

    Setting Goals
    This session will help participants set SMART goals.

    Leadership
    To wrap up the first day, participants will look at different leadership models, including the Direction- Support model.

    The Situational Leadership Model

    During this session, participants will learn about Paul Hersey’s situational leadership model.

    Problem Employees
    Next, participants will brainstorm ways to deal with four types of employee problems: excessive complaining, laziness, hostility, and overdependence.

    Synergy
    This session will being looking at teamwork by exploring synergy: when the whole of the
    team is more than the sum of the parts.

    Trust
    Next, participants will discuss why trust is so important in a team environment, and how
    to build trust.

    Team Development
    This session will educate participants about Tuckman and Jensen’s four stages of team
    development, and how leaders can help teams at each stage.

    Communication
    During this session, participants will discuss what communication is, what can be a
    barrier to communication, how to engage in active listening, and how to ask good
    questions.

    The Communication Process
    This session will give participants a three-step model to use with employees who are
    agitated in some way (for example, excited, frustrated, or angry).
    Motivation
    Next, participants will talk about three approaches to motivation: the carrot, the whip,
    and the plant.

    Orientation
    During this session, participants will rate their company’s orientation and develop ideas
    for improvement to bring back to their workplace.

    Training
    This session will give participants some guidelines for effective training, whether they are the trainer or the trainee.

    Providing Feedback
    Giving feedback is one of the most important management tasks, yet many people find it a tricky area. This session will give participants some tools that they can use.

    Delegation

    Next, participants will learn about the degrees of delegation and common pitfalls.

    Dealing with Conflict
    This session will give participants a six-step model to resolve conflict, and a separate
    model to resolve problems. Then, concepts from the entire course will be practiced in a
    role play.

    Discipline
    To wrap up the course, participants will learn about various kinds of discipline and what
    to do if they have to fire an employee.

    Course Wrap-Up
    At the end of the third day, students will have an opportunity to ask questions and fill
    out an action plan.

    About the courses

    The workshops are a fun & entertaining learning experience. We highlight skills throughout the course and provide practical information on solving current issues and situations. By applying the information personally to each of the participants we help provide real solutions for each individual.

    The way we deliver

    We discuss with participants what they would like to obtain from each course. This way the facilitator knows exactly what information will be useful to each individual. It also means each course is custom made to suit the individuals at the course and our participants can learn more at a quicker pace without covering material that may not be required. By learning from each other within the course the participants can take real skills back to the workplace.

    This helps everyone make the most of the training. Here are some additional details on why many people choose a Paramount course.

    Why Paramount courses are better courses
         -Motivational and professional trainers
         -Lunch and refreshments provided
         -We combine entertainment with training
         -Every course is custom designed to suit the participants
         -We provide professional and useful manuals to keep as a reference

    What can you expect?
         -A fun and entertaining session
        -Useful skills you can use straight away
        -A friendly trainer with personal attention
        -A certificate for each participant that attends
        -Experienced help and assistance in the specialised training areas

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