Course description
Hospitality Management Course.
Diploma - Advanced Diploma
Want to work in a fast-paced, dynamic industry with strong growth prospects? Take the next step in your career with our online hospitality management courses.
You can study for a Diploma or Advanced Diploma. Both courses have been designed in consultation with hospitality industry leaders and will provide you with the skills you need to thrive in this dynamic profession.
Explore our course breakdown below or enrol now to get started.
Course Outline.
When you enrol on our hospitality management courses, you will complete the following units of study:
1 Introduction
The Hotel Industry
The Scope of the Industry
The Firm in the Hotel and Catering Industry
Hotel Management
Planning
Policy
2 Organisation of the Hotel Workplace
Organisation
The Nature and Purpose of Organisation
The Mechanistic View of Organisation
The Human Relations View of Organisation
The Systems Approach to Organisation
Organisation Structure
The Informal Structure
Hotel Organisation
3 Staff Management in Hotels
Work Charts
Communication and Coordination
Staff Management
Monitoring Workloads and Work Procedures
Authority/Chain of Command
Career Structure
4 Control Systems
Sources and Storage of Information
Creating and Maintaining Information
Creating and Maintaining Control Systems
Types of Control
Production Control
Quality Control
Sales Control
Labour Utilisation Control
Materials Control
Maintenance Control
Financial Control
Setting Standards and Corrective Action
Work Study
Organisation and Methods
5 Front Desk Management (Reception)
The Functions of the Front Office
Customer Service
Dealing with Grievances & Complaints
Understanding Communication
Conversation Development
Using the Telephone
Business Letters
Promotions and Customer Relations
Client Interpersonal Skills
Self Esteem & Reinforcement, etc
6 Servicing Rooms and General Cleaning
Service Equipment
Direct Purchase of Hire of Equipment
Linen: Purchase or Hire
Choice of Fabrics
Structure and Properties of Fibers
Linen Room Organisation
7 Building and Facility Management
Daily
Periodic and Planned Preventative Maintenance
Frequent Maintenance Problems
Safety,
Furniture Fittings
Managing Maintenance
Building Maintenance
Toilets and Locker Rooms
8 Activities Management
Tour desk
Gymnasium
Events (eg. Weddings, balls etc)
In house Services
Recreation Facilities
Guest Information Services
Swimming Pools
Spa & Sauna Facilities
Activities Management
Tourism
9 Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc)
Kitchen Design & Equipment
Service Facilities
Food Service Management
Food Purchasing
Dealing with Complaints
How Will You Benefit?
The hospitality trade is thriving. In fact, according to figures from The Business Research Company, globally this industry will see a compound annual growth rate of over 10% between now and 2026. As a hospitality course graduate, you will be perfectly placed to capitalise on the opportunities available in this burgeoning sector.
Career Prospects.
There are many different types of roles available within hospitality, giving you the chance to specialise in the areas you feel passionate about. There are opportunities to find work in hotels, cruise ships, resorts, restaurants and other organisations. And if you are interested in the business side of hospitality, you could set up your own company, such as an event catering business.
Because of the international nature of hospitality, there are also plenty of opportunities to travel if you wish.
Graduates typically find work in roles such as:
Catering managers
Health and leisure department managers
Restaurant supervisors and managers
Tourism and travel consultants
Hospitality entrepreneurs
Housekeeping supervisors
Bar managers
Hotel management trainees
Purchasing officers
Personnel and training officers
Night auditors
Marketing consultants
Public relations officers
Personal assistants to hotel managers
Earning Potential.
Employees within the hotel and hospitality management industry can expect to earn an average minimum of $35,000 to an average maximum of $110,000. Your experience, the size and the location of the establishment you are working for will naturally influence how much you earn (Source: MyCareer & Seek).
Course Levels Explained.
Our online hospitality management courses lead to the awarding of either a Diploma or Advanced Diploma, depending on which level you enrol at. The different levels are determined by the amount of course content and assessments involved within each module at the intermediate (Diploma) and advanced (Advanced Diploma) levels. Learn more about the differences between the two levels below:
Diploma
Qualifications recognise graduates’ capacity for initiative and judgement across a broad range of technical and management functions. Diploma holders typically have personal responsibility and autonomy (semi-independence) in performing technical operations or organizing others in the workplace.
Advanced Diploma
The graduate is able to apply a significant range of principles and techniques across various contexts and functions. Graduates can expect to be involved in significant judgements, planning and leadership/guidance functions that relate to workplace products, services, operations or procedures.
Prerequisites.
There are NO previous employment or educational requirements to enter either the Diploma or Advanced Diploma. You can enrol directly into either course level without having previous qualifications.
Note that you can expect higher course levels to result in a higher potential salary, positions and skill capabilities.
Course Length.
Students typically complete their hospitality management courses within the following timeframes:
DIPLOMA LEVEL 24 WEEKS
ADVANCED DIPLOMA LEVEL 31 WEEKS
Studying a hospitality management course with ICI puts you in control of your timetable. If you want to fast-track your learning, you can graduate within a matter of months. Alternatively, you can work through the material more slowly. We allow up to three years to complete these training programmes.
Study Mode: Online Learning.
Our hospitality management courses are conducted entirely online via distance learning. Also sometimes referred to as correspondence learning, this approach gives you the flexibility to fit your studies around existing commitments, meaning you can adapt the course to suit your lifestyle.
It also gives you the chance to learn wherever you are in the world, so you can enrol on our programmes regardless of where you are based. Additionally, you won’t have the expense and inconvenience of having to travel to attend lessons in person. Another benefit of studying with ICI is that you’ll have your own personal tutor standing by to answer questions and offer advice.
Our hospitality courses are designed to be practical and engaging too, so you won’t struggle with motivation.
Recognition & Accreditation.
Our hospitality management courses are recognised and accredited by the International Association of Private Career Colleges (IAPCC) and the International Approval and Registration Centre (IARC). ICI courses are not AQF qualifications. ICI is an independent global awarding body that develops and administers career-related curriculum and training programs. When you graduate from an ICI training program you join ICI graduates in over 150 countries around the world.
Like all ICI management courses, they teach you much more than simply the theory of the industry. Written and delivered by experienced professionals within hospitality, they give you the practical insights you need to stand out in this competitive industry.
Already in the Profession or Industry?
Already working in the hospitality trade? This course is for you. It offers you a convenient way to consolidate and advance your knowledge and skills in this ever-changing profession. Whether you are looking to get a promotion in your current field of expertise or you want to strike out in a new direction within hospitality, our courses are one of the most practical steps you can take.
You can claim course fees as a tax deduction as long as the learning programme is sufficiently connected to your work activities.
What Do I Get?
All the materials you need to complete our online hospitality management courses are included in the course fee. When you enrol, you will receive:
All required study materials and course notes
Assignment projects with constructive tutor feedback
A tutor who will answer all your course and career questions and provide guidance.
Upon successful completion of the course, you will receive:
A graduation certificate officially recognising your completion of the course and qualifications as a hotel and hospitality manager
A letter of recommendation and validation for current and future employers
Post-nominal letters placed after your name which indicate that you hold the relevant qualification (for example: John Smith, DipHHMgt)
