15 Courses Retail, Customer Service Industry Australia

Certificate I in Retail Services This qualification provides the foundation skills and knowledge for an individual to be competent in routine tasks in various retail settings. Individuals may work in a team, but always under direct supervision. Students undertaking this qualification will...

Certificate II in Bicycles (AUR20305) This qualification is suitable for persons interested in working in a bike shop or equivalent. As a result of this qualification they will undertake servicing and minor repairs of bikes, including servicing of wheel hubs, mechanical and hydraulic...

Certificate II in Retail Operations (WRR20102) This qualification is currently being reviewed and will not be available for new enrolments in 2009. The University is applying for approval to deliver a similar/updated qualification that should become available in 2009. Further detail...

Certificate III in Retail This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores,...

Certificate IV in Retail Management (WRR40102) This qualification is currently being reviewed and will not be available for new enrolments in 2009. The University is applying for approval to deliver a similar/updated qualification that should become available in 2009. Further detail...

Certificate IV in Retail Management This qualification has been designed to develop your skills and knowledge to work at the front line of the retail industry. It also applies to those who are currently manageing a small retail outlet or section or department within a larger retail store....

Retail Management Course - Certificate | Diploma | Advanced Diploma There are certain skills you need to manage a retail outlet. Our Retail Management course is designed in conjunction with major retailer’s and helps you learn the skills you need quickly and conveniently. Unit Name...

Certificate II in Retail Operations Certificate II in Retail Operations has been designed as the standard entry level qualification for the retail industry. It applies to those wishing to develop skills and knowledge to begin a career in the retail industry. The course helps you to develop...

Certificate III in Retail Operations This course provides you with the skills and knowledge required to effectively work in a retail environment. It has been designed to develop the skills and knowledge in the areas of merchandising, display and advanced selling techniques. The...

Certificate II in Customer Contact Participants will develop entry level skills in the areas of telephony, call centre computing and customer service. A Call or Contact Centre is an organisational unit that acts as a focal point for communication between organisations and customers using...

Certificate II in Retail This course is the standard entry level qualification for those wishing to develop the skills and knowledge to begin a career in the retail industry. The course includes 60 hours of practical placement. Course Information This course is the standard entry-level...

Certificate II in Retail/Certificate II in Community Pharmacy This course is the standard entry-level qualification for those wishing to develop the skills and knowledge to begin a career in the retail industry. The training equips successful applicants with the ability to work in either...

Certificate III in Retail This course has been desinged to develop the skills and knowledge of employees who want to enter into a spervisory role and be responsible for co-ordinating/supervising other staff members. It is offered as a traineeship. Course Information This course has been...

Certificate IV in Customer Contact Students will develop skills to work as a team leader in a call centre. Study areas include customer service, information systems, telemarketing and managing a call centre. A Call or Contact Centre is an organisational unit that acts as a focal point for...

Certificate IV in Retail Management/Certificate II in Retail Operations/ Certificate II in Community Pharmacy This course has been designed to develop retail and retail pharmacy skills, as well as develop the first line management skills of those working in the retail or retail pharmacy...