Category:Human Resource Management
Study mode:On Campus
This one day course will help you teach participants how to:
* Understand what workplace violence and harassment is
* Understand the benefits of harassment training
* Act if they are harassed or accused of harassment
* Understand the complaint...
Category:Business
Study mode:On Campus
Specific learning objectives include:
* Better organize yourself and your workspace for peak efficiency.
* Understand the importance of, and the most useful techniques for, setting and achieving goals.
* Identify the right things to be doing...
Category:Call Handling
Study mode:On Campus
Specific learning objectives include:
* Learning ways to build trust and respect.
* Learning how to warm up your sales approach to reduce your fear of cold calling.
* Identify ways to make a positive first impression.
* Identify strategies...
Category:Sales and Marketing
Study mode:On Campus
This one course will help teach participants how to:
* Buying signals- Increase your observation skills
* Body Language- Learn how to use to sell effectively
* Negotiation Skill- Soft vs. Hard Negotiation
* The Sales Roles- What are they?...
Category:Secretary - Administrative Executive
Study mode:On Campus
This one day course will help teach participants how to:
* Greeting/building rapport within seconds
* How to screen calls correctly
* Answering machine methods
* Receiving and making calls
* Professional telephone skills
* Complaint...
Category:Business
Study mode:On Campus
During this course, participants will:
* Enhance the ability to speak one-on-one with others.
* Begin to feel more confident speaking socially or small groups such as meetings.
* Practice developing these skills in a safe and supportive setting....
Category:Business Management (others)
Study mode:On Campus
Specific learning objectives include:
* Clarify the scope and nature of a supervisory position.
* Learn some ways to deal with the challenges of the role.
* Recognize the responsibilities you have as a supervisor, to yourself, your team, and...
Category:Business
Study mode:On Campus
This one course will help teach participants how to:
* Increase awareness of problem solving steps and problem solving tools.
* Distinguish root causes from symptoms to identify the right solution for the right problem.
* Improve problem solving...
Category:Business
Study mode:On Campus
This one course will help teach participants how to:
* Use self talk to increase ability and confidence
* Learn about body language and how it contributes to emotion
* Learn some tricks and tips on improving likeability
* Present confidently...
Category:Business Administration
Study mode:On Campus
Specific objectives include:
* Recognise the importance of minute-taking.
* Develop key minute-taking skills, including listening skills, critical thinking, and organization.
* Be able to remedy many of the complaints that beset minute-takers....
Category:Warehouse Management
Study mode:On Campus
By the end of this course, participants will be able to:
* Understand terms that are frequently used in warehouse management
* Identify the goals and objectives of inventory management, and measure their process against these goals
* Calculate...
Category:Customer Service
Study mode:On Campus
This one course will help teach participants how to:
* Telephone techniques to stand out
* Communication with verbal, vocal and visual
* The customer service life cycle
* How to WOW your customers
* Body language tips to communicate...
Category:Psychology - All
Study mode:On Campus
During this one-day course, participants will learn:
* How their attitudes and actions impact others
* New and effective techniques for dealing with difficult people
* Coping strategies for dealing with difficult people and difficult situations...
Category:Psychology - All
Study mode:On Campus
This one-day course will help you teach participants how to:
* Grow in the conviction that they are competent and worthy of happiness
* Make a positive first impression
* Turn negative thoughts into positive thoughts
* Make requests so that...
Category:Strategic Leadership
Study mode:On Campus
This one-day workshop will help you teach participants how to:
* Use coaching to develop their team
* Develop the coaching skills that help improve individual performance
* Demonstrate the behaviors and practices of an effective coach
*...
Category:Strategic Leadership
Study mode:On Campus
This one course will help teach participants how to:
* Master Peter Senge’s five disciplines
* Add Kouzes and Posner’s five practices to their life
* Build trust with their employees
* Develop key management skills, including change management,...
Category:Psychology - All
Study mode:On Campus
This one-day workshop will help teach participants how to:
* Recognize how anger affects your body, your mind, and your behavior
* Use the five-step method to break old patterns and replace them with a model for assertive anger
* Control their...
Category:Business Administration
Study mode:On Campus
This one course will help teach participants how to:
* Understand the importance of professional presence on the job.
* Learn how to self-manage to become more effective and efficient.
* Improve their communications skills, including listening,...
Category:Professional Writing
Study mode:On Campus
This one-day course will help you teach participants how to:
* Identify their writing challenges
* Make their writing clear, concise, and correct
* Improve sentence construction and paragraph development
* Identify ways to make their writing...
Category:Visual Studio
Study mode:On Campus
4995 - Programming with the Microsoft .NET Framework Using Microsoft Visual Studio DDLS has enhanced the standard MOC course to enable students using Visual Studio 2003, 2005, 2008 and .Net framework 2.0 and 3.5 to benefit from this course.
IMPORTANT - The content...